PMO - Global Guest Engagement

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry;

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital.

Our ambition: to offer personalized, memorable, and sustainable experiences.

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.

Here, your scope will have no boundaries, so dare to impact on the world with us!

Here is where your greatest challenge awaits you:

As a PMO, you will support the SVP and executive team to enhance efficiency in time management, information dissemination, and decision-making processes. You will foster leadership team dynamics, facilitate communication across teams, and build engagement. You will lead and coordinate strategic and operational projects, acting as a transversal facilitator at all hierarchical levels. This position reports directly to the SVP.

Your mission:

• Collaborate with the SVP and Executive Team on strategy, roadmap, and OKRs.
• Ensure SVP’s priorities are effectively communicated and applied.
• Prepare interventions for the SVP (committees, townhalls, conferences).
• Ensure seamless communication and execution of strategies across functions.
• Lead and support global projects and CC governance.
• Facilitate department direction committees and oversee internal communication.
• Drive team engagement through meetings, offsites, and events.

Requirements

And you?

• Master’s degree in Engineering, Business, or a related field.
• Excellent level of English, additional languages are a plus.
• Excellent communication and engagement skills, written and verbal.
• Strong project management and coordination skills.
• Strong numerical and analytical skills.
• Strong organizational skills and attention to detail.
• Proficient in creating high-level presentations and reports.
• Experience in driving team engagement and overseeing communications.