Store Operations Manager

The Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.

• Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Requirements

• Bachelor’s Degree
• 6+ years of management experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 10% of the time