Technical Support Specialist

Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.

Your main tasks:

• Provide first class customer service and technical support through phone and e-mail
• Help customers with account, product and order -related inquiries
• Utilize provided tools and resources to resolve customer issues and walk-through
• Represent the client in a professional yet friendly manner through phone and email interaction
• Adhere to client’s defined processes & procedures and company policies
• Transfer or endorse contacts to the appropriate department for resolution.

We will give you:

• Very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
• Employee recognition programs

Qualifications

Our requirements:

• Excellent Spanish – both written and spoken
• Excellent English– both written and spoken
• Computer Navigation Skills and multi-tasking
• Knowledge in internet router's specifications, internet connectivity and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Knowledge in Consumer Electronics' specifications, usage, and troubleshooting
• Excellent communication skills
• Standard Working Hours