Customer Success Expert

Job Description

Are you looking for a new job opportunity? We have the perfect one for you!

Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As we're in a period of growth, this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development, mentorship, and leadership training.

As a Customer Success Expert, you will play a significant role in managing post-sales customer relationships, focusing on driving onboarding, adoption, and education of our cloud solution offerings. Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. You'll act as a leader, coach, and advisor, dedicated to delivering value to both customers and the organization.

Qualifications

Responsibilities:

- Guide customers through the onboarding process, ensuring a smooth and successful implementation of our products or services.
- Develop new and retain the existing customer relationships.
- Drive awareness and improve the utilization of the services within your customer set.
- Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally.
- Become an expert on our products and services, stay up-to-date with new features and enhancements.
- Contribute to providing feedback for product advancement.

Requirements

Qualifications:

- Strong written and verbal communication skills in German and English.
- Advanced analytical and problem-solving skills with the ability to develop quick situational decisions.
- Solution-oriented mindset to understand and solve complex customer issues.
- Experience with cloud technologies will be considered an advantage.
- Proven track record of achieving customer satisfaction goals.

Additional information

Life@Sutherland:

- Competitive salary, regular shift.
- Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance.
- Team Building activities, Charity events and initiatives and many other company events.
- Internal trainings following the leading global standards.
- Great office locations and work at home option.
- Rewards and recognition programs.

Additional information

All your information will be kept confidential according to EEO guidelines.