Mid-level
🇧🇬 Bulgaria
Customer Success Manager
Customer success & support
READING/WRITING
- Strong Written/Verbal communication skills
- Good command in German and English
- Ability to articulate sometimes complex ideas and solutions confidently
- Impeccable attention to detail
Requirements
- At least 2 years customer service experience
- Experience providing multi-channel support preferred (phone, chat, email, web etc.)
- Customer success and lifecycle management preferred
- Subscription-based product support preferred
Additional information
- High tolerance for complexity, multi-tasking, change
- Hungry for empowerment, taking ownership and being accountable to customers
- Strong empathy and ability to take the initiative for the customer
- Confident and able to escalate cases for resolution by other teams as necessary
Sutherland
A company providing customer service and support to clients in various industries.
B2B
Consulting
Technology
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🇧🇬 Bulgaria
Customer Success Manager
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