Customer Experience Specialist

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Over the past few years, our client base has grown 20 times to over 2 million, and client assets have grown over 50 times to over €4 billion.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

The skills and abilities you need

• Proficiency in English (C1 or above)
• Customer-orientated approach
• Good time management and multitasking skills
• Willingness to learn and develop
• Adaptiveness to a rapidly changing environment

Bonus points

• Previous experience in customer service
• Understanding of the stock market and the fintech industry
• Fluency in another language

What you'll do

• Communicate with clients in English/Bulgarian
• Deal with incoming inquiries via chat and email
• Help clients get acquainted with our app
• Troubleshoot account-related issues
• Channel client’s feedback
• Working on a 24/7 schedule, organized in shifts

What we offer

• Comprehensive training program to adapt to the insights of the business
• Upskill trainings throughout your career
• Full appreciation of your talent and ideas
• Generous remuneration package
• Excellent social benefits, including 25 days off, a sports card and private health insurance

Are you ready to accelerate your career with us? We'd love to hear from you!

We thank all applicants, but only candidates selected for an interview will be contacted.

All personal data of applicants is protected by the law and will be treated with strict confidentiality.