Technical Support Guru

Unleash Your Passion for Technology!
Are you enthralled by cutting-edge gadgets and software?
If yes, we have the perfect role for you! As we aim to scale up our service delivery centers in Sofia, Varna or Burgas and we're scouting for Technical Support Gurus to provide expert assistance with routers, Wi-Fi configurations, smart control ecosystems, and device integration.

Your Mission:
Deliver exceptional customer service and technical support via phone and email.
Address customer inquiries related to accounts, products, and orders with expertise.
Use our advanced toolkit to diagnose and solve technical challenges.
Maintain a balance of professionalism and warmth in every customer interaction.
Adhere to our esteemed clients' guidelines and our organizational policies.
Efficiently direct inquiries to the relevant teams for thorough resolution.

Requirements

Your Arsenal:
Mastery of Italian (written and spoken) with strong command over English.
Proficient in computer navigation and adept at multitasking.
Familiarity with internet router specs, connectivity issues, and troubleshooting.
Skilled in simplifying complex tech issues for a non-tech audience.
In-depth understanding of consumer electronics and troubleshooting techniques.
Exceptional communication skills, coupled with flexibility in work hours.