Senior IT Support Engineer

we are looking for a Senior IT Support Engineer - SCCM and Windows Operations

The candldate must possess solid experience in:

• Experience with SCCM for deploying packaged applications.
• Providing end user support and services in an enterprise Microsoft Windows environment.
• In-depth understandig of Windows operating systems.
• Basics of scripting languages such as PowerShell and Batch scripting.
• Familiarity with virtualization technologies soch as VMware for testing packages.
• Understanding of various ITIL Processes and how that works.
• Experience of Windows patching & troubleshooting patch management.
• Understanding basics in Network and network security.
• Understanding basics of Microsoft Active Directory.
• Relevant experience with hands on in Microsoft Infrastructure.

Desired characteristics:

• Strong communication and interpersonal skills.
• Business-focused, customer & service minded.
• Flexible to work across time zones and open to new ways of working.
• Results-oriented & work ethic to always deliver on-time and within scope.
• A good awareness and appreciation of social and cultural differences.
• Open-minded, positive attitude.
• Self-motivated to work independently, eager to iearn and pick up new activities.
• Good team player, actively contributing toward achieving the mission successfully.

Role and responsibilities:

• Supporting day-to-day operations wtthin Field service engineers support team.
• Deploying SCCM packaged applications.
• Working on operational tasks.
• Providing Tier 2 and 3 support for issue resolution relevant packaging and FSE support.
• Explore opportunities to further improve the service and stay on top of the ever-changing technology and security threats.

Requirements

On boarding info: Drug test is mandatory before start