Fraud Investigator

The role

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

You’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will:

• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless’ product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience

What excites you

• The opportunity to work in a newly built team and make important daily decisions that can make an impact on GoCardless’s future success
• Having the opportunity to learn more about data and how to use it to make informative decisions across the business
• Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries

What excites us

• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making
• You use your written English skills to strike the right tone with internal and external stakeholders.
• You’re driven by initiative, and understand the impact of every decision you make on our merchants
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some public holidays.

Salary Range: €1,500 - €2,300