Client Success Specialist

Client Success Specialist - Italian Speaking - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Specialist to join our Client Success team and ensure our partners continue to get the most out of DICE.

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

Every day, hundreds of amazing events go live on DICE. Our partners need your help to make that happen. You’ll connect with event creators and give them the knowledge they need to share and promote their events.

You’ll be

• Providing high-quality service to DICE clients around the world every day, including responding to emails promptly, setting clients up on the systems, and building live events using internal tools.
• Giving detailed, expert advice and support to clients.
• Communicating and working with multiple teams across the company to provide the best support possible for our clients.
• Using data to help our clients put on successful shows.
• Working with our product team to improve our creator tool.
• Creating documentation and developing skills to educate the team on product functionality and processes.
• Working in our creator tool and communicating bugs to the Product team.

You are

• Able to adapt to a fast-paced environment
• Passionate, humble and talented.
• A fan of music and culture.
• Actively responsible and proactive.
• Detail-obsessed.
• Tech-savvy and love problem-solving.
• A team player.
• Excellent at prioritising tasks.
• Comfortable working independently and taking ownership of your work.
• A stellar communicator with a professional attitude.
• Able to identify ways to make internal tasks simpler.
• Comfortable working flexible hours: your shift can be anything from 8 am to 9 pm, including some weekends and public holidays, but we’ll work with your schedule to find times that suit both parties.

You’ll need

• Fluency in English and Italian.
• Solid understanding of the ticketing and music industry.
• Previous experience in ticketing in the Italian market and knowledge of the Italian fiscal requirements is a plus.
• Experience helping customers in a digital environment (direct event ticketing experience would be ideal).
• Experience supporting or managing partner accounts.
• Fluency in Spanish, Portuguese or German is a plus.

About DICE

Our teams work from London, New York,, Barcelona, Paris, Milan, Berlin and Mumbai. We’re building products that are revolutionising the industry for fans, artists and venues.

DICE has just won the 'Best Ticketing Service' category for the second year in a row at the Music Week Awards 2024 bringing us to 3 years in total and you have probably seen The Fan absolutely everywhere!

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. As our teams grow, we’re committed to creating a long-term Diversity, Equity and Inclusion (DEI) strategy. We’re fostering a culture where everyone feels that they belong, where our voices are heard and where we feel supported to be our authentic selves. We will continue to hold ourselves accountable and make DEI integral to our business.

Our amazing DEI team brings the company together, from fantastic ECG’s who represent our teams to putting on cultural celebrations and events. You can read more about this on our DICE blog!

Our Benefits

• Unlimited paid holiday
• Monthly DICE credits
• Private health insurance with Vitality with tons of perks
• Workplace pension with Penfold
• Coaching and CBT sessions
• Classpass
• Summer Fridays
• Generous parental package
• Eye Care Vouchers
• Cycle 2 Work
• Workplace nursery scheme
• Season Ticket Loan

We recognise the benefits of hybrid working, and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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