Customer Success Manager

Your Role

We’re looking for an Elite Customer Success Manager to look after a portfolio of professional football organizations (federation, league and clubs) in France, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• **Excellent communica...