Command Center Analyst

Do you have a passion for travel and tourism? Then come join us at the Saudi Tourism Authority (STA) as we help bring Saudi Arabia’s Vision 2030 to life!

In this role, you will work within the STA Visitor Care Command Center as part of the team monitoring the entire visitor ecosystem and acting upon alerts from data insights. The role will entail working under the Command Center Senior Manager, analyzing data from multiple data sources real-time basis to quantify required actions; both in short term and longer term.

You will be responsible for

Supporting in analyzing the necessary data to deliver the following from the within the Command Center:

Communicating known and unknown service-impacting events to a variety of departments or teams

Identifying trends and provide reports regularly indicating areas of improvement or required actions

Composing and track reported incidents or interventions through to resolution

Identifying and help drive continuous improvement across Visitor Care operations with specific insights

Handling variety of systems / applications competently and being able to extract relevant data.

Presenting updates or presentations to the...