Mid-levelManager
🇵🇪 Peru
Customer Success Manager
Customer success & support
- Build and strengthen client relationships to achieve long-term partnerships.
- To organize and plan daily work connected to managing customer relations.
- To execute customer relation policies and procedures.
- To implement the company's strategy of customer relation management to improve service quality.
- Identify upsell, cross-sell, and growth opportunities.
- To perform the licensees’ live offering analysis and offer possible ways to improve it.
- To develop and maintain sustainable relations with existing and new customers.
- To lead and coordinate regular meetings with customers.
- To serve as main point of contact in all matters related to client.
- To provide consultation and help to customers that use services of the company.
- To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
- To plan, supervise and coordinate progress of current projects.
- To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
- To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
- To ensure...
Playtech
Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products
Gaming
Software
Technology
Gambling
CSR (Corporate Social Responsibility)
Updated
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🇵🇪 Peru
Customer Success Manager
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