IT Support Engineer

The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will give on-site support to the Bengaluru office and make sure IT Operations run smoothly. You will work in a fast-growing team, being part of a fast decision-making process. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.

Responsibilities

• Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
• Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
• Maintain focus on data security, following compliance requirements, company policies, and industry best practices
• Help our end user community understand software
• Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
• Install and maintain printers, projectors, videoconference systems and other peripheral technology
• Install and support Remote offices infrastructure
• Perform other duties as necessary

Requirements

• 5+ years as IT Support

• Very good communication skills and teamwork

• Good knowledge of Windows/MacOS/Office365 Administration

• Scripting skills are a plus

• ITIL certification is a plus

• Strong customer-oriented attitude and problem-solving skills

• Strong motivation to learn new concepts and technologies

• Professional-level English

• #LI-Hybrid