Relationship Manager

Responsibilities:

· Building positive relationships with customers

· Assisting with generating new business

· Identifying opportunities for greater profits

· Understand customer needs and develop plans to address them

· Identify key staff in client companies to cultivate profitable relationships

· Resolve customer complaints quickly and effectively

· Forward upselling and cross-selling opportunities to the sales team

· Promote high-quality sales, supply and customer service processes

· Aim to preserve customers and renew contracts

· Approach potential customers to establish relationships

· Gain solid knowledge of competitors

Requirements

Job Requirements & Skills

· 4+ years of Experience, Proven experience as Client Relationship Manager

· Bachelor’s degree in business, marketing or related field.

· Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.

· Strong communication skills and IT fluency.

· Ability to manage complex projects and multi-task.

· Excellent organizational skills. Teamwork and leadership skills

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, and Outlook

· Comfortable using a computer for various tasks.

· Excellent analytical, problem-solving, and decision-making skills.

· Exceptional leadership and management skills.

· Strong business acumen, Detail-oriented and persuasive

· Aptitude for fostering positive relationships

· Customer-oriented mindset