Responsibilities:
· Building positive relationships with customers
· Assisting with generating new business
· Identifying opportunities for greater profits
· Understand customer needs and develop plans to address them
· Identify key staff in client companies to cultivate profitable relationships
· Resolve customer complaints quickly and effectively
· Forward upselling and cross-selling opportunities to the sales team
· Promote high-quality sales, supply and customer service processes
· Aim to preserve customers and renew contracts
· Approach potential customers to establish relationships
· Gain solid knowledge of competitors
Requirements
Job Requirements & Skills
· 4+ years of Experience, Proven experience as Client Relationship Manager
· Bachelor’s degree in business, marketing or related field.
· Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
· Strong communication skills and IT fluency.
· Ability to manage complex projects and multi-task.
· Excellent organizational skills. Teamwork and leadership skills
· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
· Proficient in Word, Excel, and Outlook
· Comfortable using a computer for various tasks.
· Excellent analytical, problem-solving, and decision-making skills.
· Exceptional leadership and management skills.
· Strong business acumen, Detail-oriented and persuasive
· Aptitude for fostering positive relationships
· Customer-oriented mindset
SSC Egypt
Specialized in BPO services, including recruitment and outsourcing services, serving over 80 companies worldwide and making more than 5,000 successful hires.
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