Partner Relationship Manager

The Opportunity:

We are actively seeking a dedicated Client Relationship Manager/Account Manager with a focus on strategic account management and experience working with pharmacies. In this pivotal role, you will be responsible for managing relationships with our pharmacy network, emphasizing proactive account management, supply chain optimization, and adherence to service level agreements (SLAs).

You will be responsible for:

• Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges.
• Point of Contact (POC): Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
• SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary.
• Contract Management: Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships.
• Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Revenue/Growth, Product, and Engineering to find effective solutions.
• Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners.
• SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners.

A successful applicant will fit the following criteria:

• Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred).
• Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively.
• SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Results-Oriented: Track record of achieving and surpassing strategic account management targets.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.