Customer Lead - Latam

About the role

As Customer Lead, Latam, you will be responsible for building and managing relationships with some of Quorso’s highest profile customers in Latin America. Your engagement will largely be with retailers’ Store Operations teams.

You will interact on a daily basis with our customers, from CXOs and other executives to Store Managers to both build relationships but also match their needs and use cases to the capabilities of our product.

The initial engagement will be rolling out the technology at one of Mexico’s largest retailers, who is our anchor customer in the region

This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager.

You will report to the Global Head of Customer, and work closely with other members of the Customer and Sales teams.

About Quorso

Quorso is one of Retail’s most exciting tech startups. Our copilot translates terabytes of data into smart, personalised daily work for 40,000 Store/Area Managers, overseeing over $150 billion of sales.

Quorso is working with many of the largest retailers in North America and Europe, and is expanding into Latin America.

Your responsibilities

• Networking, meeting and building relationships with prospective clients

• Building trusted relationships with our customer leads and executive sponsors

• Scoping and problem solving use cases with customers

• Overseeing and project managing data implementations at our new enterprise customers

• Managing deployment of our application across large enterprises

• Analyzing and driving customers’ engagement and success

• Delivering business insights (and possibly consulting) to customers

• Collecting customer and user feedback, and identifying new use cases and features for Quorso

• Gathering customer references and case studies

• Issue handling and timely escalation when appropriate

• Organic growth of customer accounts (license renewals and expansion)

• Building your, and Quorso’s, presence, e.g., via regular social media engagement

Your experience

A successful candidate will likely combine experience from two areas:

• Retail Operations, or a related area of retail at a top tier retailer
• Consulting at a major firm, where you implemented technology or change programs at retailers

It’s the type of role where you’ll need to have the ability to converse and have presence with senior client stakeholders, but also reach down and get your hands dirty (we are a lean team).

You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines.

The role will be based in Mexico (although a remote US role with monthly travel could also work). We operate a largely remote-first culture currently, but with occasional travel required to meet colleagues and customers.

Is this you?

• 5+ years experience in retail operations or retail consulting
• A highly driven and self-starting individual with a strong sense of urgency
• Self-directed and resourceful with a strong predisposition to delivery
• Able to multi-task and manage a parallel set of implementations and clients
• Able to develop a big-picture plan and also execute meticulously against it
• Creative and analytical with strong business acumen
• An excellent written and oral communicator
• An innate ability to work with types of different people
• An effective leader
• Humble and to the point
• Entrepreneurial in outlook