Senior Software Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The Senior Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. They will work in a fast-paced cloud-based environment where continuous change, innovation and experimentation are all encouraged. They will work with technologies like TypeScript, Java, Kafka, Redis, Amazon Web Services, and New Relic, among others. They will iteratively deliver software in a true DevOps model following CI/CD and agile best practices. Additionally, they will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. They will be a leader, mentor and role model for their peers and juniors.

Responsibilities / Job Duties

• Be part of the team that handles digital messaging a large volume of messages from a variety of channels, including, but not limited to, Facebook, Twitter, Line, WhatsApp, Instagram, WebMessaging.
• Management of microservices: design, development, deployment, configuration and supporting documentation
• Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable and available
• Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
• Review code and provide feedback relative to best practices, improve readability and anticipate issues
• Troubleshoot production support issues post-deployment and come up with solutions as required
• Show pride of ownership and strive for excellence in everything they do

Required Qualifications

• Bachelor’s degree in computer science or related work experience
• 5+ years’ experience in software engineering and in Java, Typescript
• Experience with synchronization techniques in stateless distributed systems
• Demonstrable understanding of scalability and availability in distributed systems
• Working experience with REST API back-end services
• Experience with Cloud technologies
• A strong data-driven/fact-based decision maker
• Comfortable interacting with developers and consumers of message bus design
• Prefers working in fast-paced environment
• Experience working with remote engineering teams
• Effective verbal and written communicator
• Strong collaboration and listening skills

Key Skills

• Operating system: Linux (Amazon OS)
• Networking: TCP/IP, subnets, network ACLs, DNS, load balancing
• Databases: MySQL, Redis, DynamoDB
• Programming languages: Java, TypeScript, JavaScript, Python

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.