Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. Our expertise spans multiple industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our recruitment process that pairs top-tier candidates with their ideal employers. Currently, we are excited to announce an opportunity for GERMAN speakers to enjoy an endless summer in Greece through our Customer Service roles. This position not only offers an idyllic work environment but also allows you to immerse yourself in a beautiful culture while providing exceptional service. Our goal at Patrique Mercier Recruitment is to help you find your dream job abroad that aligns with your skills and aspirations. If you possess a passion for customer service and are looking to take your career to a vibrant and sunny location, we want to hear from you! Join us at Patrique Mercier Recruitment and take the first step towards your new life in Greece.

Responsibilities

• Provide excellent customer service to German-speaking clients via various communication channels including email, phone, and chat.
• Resolve customer inquiries and complaints in a professional and timely manner to ensure client satisfaction.
• Maintain thorough knowledge of products and services to effectively assist clients with their needs.
• Document all customer interactions in the system for reference and future training purposes.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Provide feedback to management on customer insights and trends to help improve service quality.

Requirements

• Fluent in German, both spoken and written, with a strong command of English.
• Previous experience in a customer service role, preferably in a related industry.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to handle difficult situations and resolve conflicts diplomatically.
• Familiarity with customer service software and tools is a plus.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Willingness to work flexible hours, including weekends and holidays, as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )